Accessibility Statement

Effective date: September 11, 2025
Heritage Restaurant Group, LLC
31721 Camino Capistrano, San Juan Capistrano, California
Email: [email protected]

Our commitment

Heritage Restaurant Group is committed to providing a welcoming, accessible experience for all guests—online and in our locations. We work to ensure our website, digital content, and guest experiences are usable by people of all abilities.

Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These guidelines inform how we design, build, and maintain our website and digital content to support a wide range of assistive technologies and preferences.

How we support accessibility

  • We incorporate accessibility into our ongoing operations by:
  • Using semantic HTML with clear headings, labels, and landmarks.
  • Ensuring all interactive elements are operable with keyboard navigation and have visible focus.
  • Providing text alternatives for meaningful images and icons.
  • Maintaining color contrast that meets WCAG thresholds.
  • Avoiding auto-playing or flashing content and limiting unexpected page updates.
  • Providing captions/transcripts for videos we publish.
  • Designing responsive layouts that support text resizing and zoom without loss of content or functionality.
  • Reviewing changes with automated and manual checks and addressing issues as they are identified.

Facilities and accommodations

We strive to make our guest experiences accessible. If you need an accommodation (for example, an alternate menu format such as large-print or digital, assistance with ordering, or other reasonable support), please contact us in advance so we can help. Service animals are welcome as required by applicable law.

Third-party platforms

Some features (e.g., reservations, maps, embedded videos, or delivery services) may be provided by third-party platforms that we do not fully control. We work with those providers to improve accessibility and will assist guests who encounter barriers.

Feedback and requests

Your feedback helps us improve. If you experience an accessibility barrier on our website or in our locations, or if you would like to request an accommodation or an alternate format, please contact:

Email: [email protected]

Mail: Heritage Restaurant Group, LLC, 31721 Camino Capistrano, San Juan Capistrano, CA

When you contact us, please include:

The page URL or a brief description of where you encountered the issue (if online), or the date and location of your visit (if in person).
A description of the problem.
Your preferred contact information.

We will acknowledge your message and aim to respond within 5 business days, letting you know the steps we’re taking and an estimated timeline for resolution when applicable.

Ongoing improvements

Accessibility is an ongoing effort. We conduct periodic reviews, train our team on accessible content practices, and prioritize fixes as issues are identified. This statement will be reviewed and updated as our practices evolve.

Last reviewed: September 11, 2025